I. RETAILER IDENTIFICATION
Limited Company capitalized at €100,000 with head office at 34 rue de l’église L3636 KAYL (LUXEMBOURG), registered with the RCS at Luxembourg, under number B160845. VAT number: LU24711147. Tel : +352 2656 1167
II. APPLICATION OF THE GENERAL CONDITIONS OF SALE
An order placed by the Customer implies they accept all the present terms and conditions.
III. VALIDITY OF OFFERS
Our offers are intended solely for consumers with a delivery address within the United Kingdom.
The items displayed on the site are available until depletion of stocks.
In the event of debit or payment of an item that is unavailable, ANORRA.COM shall offer the Customer a credit note or refund within 15 days.
ANORRA.COM shall send an email to any Customer who has placed an order for an item which is unavailable.
IV. PRODUCTS' INTRODUCTION
All products for sale are described and presented as accurately as possible. However, ANORRA.COM cannot be held responsible for any errors or omissions which may occur in this presentation.
V. PRODUCTS' PRICE
All prices are listed in Pounds Sterling (£GBP) inclusive of VAT for the United Kingdom. The VAT amount is indicated when the customer selects a product. We reserve the right to change prices if there is a change in the VAT rate. These changes may be passed on in the price of the items without previously informing the customer.
ANORRA.COM will not be held responsible for refunding the VAT on purchases made by customers in the Channel Islands.
ANORRA.COM reserves the right to change its prices at any time but products are invoiced at the price applicable when the order is registered.
Discount codes cannot be used on already discounted items unless stated otherwise and they are only applicable on available ANORRA.COM products. ANORRA reserves the right to remove the promotion at any time without prior notice.
VI. ORDERING AND SAFE PAYMENT
The customer confirms the order as follows. By confirming an order, the customer accepts the present Terms and Conditions. A customer who wishes to purchase one or more items available on ANORRA.COM must follow this procedure to register an order. After clicking on the button "Pay Securely Now" and after verifying the contents of their order (color, quantity, size, price, etc...), the customer confirms the purchase of one or more items with a click.
If the customer has a discount, he/she must enter in the discount code in the space provided on the payment page. First-time customers must fill in a short form which contains the following information: title, first name, surname, complete delivery address, email address, birthday, and telephone number. The customer also creates a password at this time. After having confirmed their payment, the contract for the sale of the goods will be formed.
VI.I Payment by Credit or Debit card
The Customer confirms their billing address, the product, and the total price. The Customer then provides their card number, the corresponding expiry date, and the security code. The Customer finalises the payment by clicking on the button "Confirm".
American Express is accepted on ANORRA.COM
With PayPal, your financial information is never communicated to ANORRA.COM. Paypal encrypts and protects your card number. Pay online by simply indicating your email address and password.
VI.III Payment by bank transfer
Simply select "bank transfer" and confirm the order. You will receive by email our bank details and a reminder of the amount of the order, with a unique transaction number to be specified at your bank when you make the transfer. We will start to prepare your order once your bank transfer has been received (it takes about 5 working days, depending on inter-bank deadlines).
VI.IV Payment Default
ANORRA.COM reserves the right to refuse to honor an order placed by a consumer that has not totally or partially paid a preceding order or with whom a payment dispute is being handled.
VI.V Payment Verifications
ANORRA.COM monitors all the orders that have been confirmed on the website, and all payments through ANORRA will be subject to security checks from both the card provider and ANORRA.COM. This monitoring aims to protect ANORRA from abusive practices operated by a fraudster and to protect our customers against unauthorized use of their payment details. Our services may contact you by email or by telephone to confirm your order information and order details: proof of address or of a debit in your name, or proof of address in the name of the person indicated for the delivery address, etc...
This order verification will be done prior to your order preparation and it may cause a delay in the preparation and despatch of your order.
VI.VI Safe payment
In order to ensure secure payments, ANORRA.COM uses the secure payment service provided by ADYEN. This service uses the SSL security standard. Confidential data (16-digit card number, expiry date, security code) are encrypted and sent directly to the bank server without passing through the physical ANORRA.COM server.When the order is validated:The payment request is routed in real-time to the secure remote payment manager. This asks for an authorisation request from the bank card network. The remote payment manager issues an electronic certificate which is proof of the amount and the date of the transaction in compliance with luxembourgish law.
VII. SIGN UP/IN
Customers who have already made a purchase at ANORRA can choose a password which allows them to proceed with new orders without filling the customer detail forms again. The Customer who has already signed up is recognized on the site as being a customer at ANORRA.COM. The ANORRA.COM customer's password is strictly confidential and personal. It must never be divulged to a third party.
If the ANORRA.COM customer has lost or has forgotten his/her password, he/she should contact ANORRA.COM customer service either by email or by telephone, and a new password will be issued within 48 hours to replace the previous one. In order to facilitate the identification of the Customer by provision of both the email address and password, the Customer expressly authorizes ANORRA.COM to place a "Cookie" on the customer's computer with the sole purpose of facilitating the above-mentioned identification.
Delivery times given are in reference to the order date, and presented in working days (Saturdays, Sundays and bank holidays are not taken into account for calculation of delivery time). In case of force majeure, ANORRA.COM can not be held responsible for any delay in delivery.
You will find the available delivery services for your desired product(s) on the product page and on the payment page.
For any one order which contains multiple products and two different delivery services, you will receive two separate parcels upon delivery.
IX. SATISFIED OR REFUNDED
All items purchased on the ANORRA.COM website can be returned. Damon products can be exchanged or refunded (free return in France). To be accepted, returns must meet the following specifications:
- Never have been worn outdoor. Product must be in its original condition
- Be returned in its original packaging in good condition.
- Return within 15 days of receipt of order.
- Follow the procedure
X. TREATMENT OF PACKAGES NOT DELIVERED BY OUR TRANSPORTATION PARTNER
In case of return of a package following the causes "NPAI" (wrong address), "NOT ASKED", or "REFUSED", ANORRA.COM does not guarantee the reservation of the articles ordered and may be able to make the refund of the order if the products are not available.
X.I Returns due to NPAI (wrong address)
These are packages returned by the service provider responsible for the delivery under the mention: Do not live at the indicated Address.
After reception and acceptance of your package by our services, ANORRA.COM will contact the customer to return his order if the product is still available or to proceed with the refund of the order according to the wish of the customer.
ANORRA.COM keeps the right to refund the order and not to return the order in case of several NPAI identified.
X.II Returns due to a "NOT ASKED" package
These are packages that have not been claimed by the customer at the post office, or at the relay point within the specified time. After reception and acceptance of your package by our services, ANORRA.COM will contact the customer to return his order if the product is still available or to proceed with the refund of the order according to the wish of the customer. ANORRA.COM keeps the right to proceed with the refund of the order and not to return the order in case of several "NOT ASKED" identified.
X.III Returns due to a "REFUSAL"
You have refused your package at the time of delivery.
After reception and acceptance of your package by our services, a voucher will be credited to your account within 72 hours following the receipt of your package. You can ask for the cancellation of your voucher and its reimbursement directly on our space "CUSTOMER SERVICE".
For all the stages of access to the site, consultation, filling of forms, ordering, delivery of items or any other service, the company DAMON.FR has only an obligation of means. Consequently, DAMON.FR can not be held liable for all inconveniences or damages inherent in the use of the Internet network and totally external to the diligences and precautions taken by DAMON.FR.
In particular, any disturbance in the provision of the service, or any external intrusion or presence of computer virus, can not engage the responsibility of DAMON.FR. Likewise, any act qualified as force majeure within the meaning of the jurisprudence of the Court of Cassation exonerates DAMON.FR from any liability. Customers benefit from the guarantees granted by the brands present on the site.
XII. INTELLECTUAL PROPERTY
All elements of the ANORRA.COM website, whether they are visual or sonorous, including the underlying technology, are protected by copyright, trademarks or patents.
They are the exclusive property of ANORRA.COM.
Any hyperlink referring to the site of ANORRA.COM and using in particular the technique of framing, deep-linking, in-line linking or any other technique of deep link is in any case formally prohibited.
In all cases, any link, even tacitly authorized, must be removed under the request of ANORRA.COM.
XIII. PERSONAL DATA (CNIL MODIFICATIONS)
ANORRA.COM, for the purposes of the service, keeps the right to collect personal data relating to the users of the website, in particular through the use of a "cookie" referred to in the Article 8.
ANORRA.COM keeps the right to transfer commercially the data it collects on its website.
In any case, and in accordance with the law n ° 78-17 of January 6, 1978, any user or customer of the website can, at any time, refuse the commercial use of the said data and also has a right of access, rectification and deletion of data concerning him.
All requests concerning this article should be sent by e-mail to firstname.lastname@example.org
You can manage your subscriptions to our Newletters, our mails and SMSs or ask to unsubscribe from our mailing lists in your account in "my subscriptions".
Quizzes organized by ANORRA.COM are free and require no purchase. They are open to anyone living in the European Union. The winners of the quizzes are notified by email that transmits their profit in the form of a code for a voucher or a gift card ANORRA.COM. This latter is valid once, on the whole website, except on promotions and is not combinable with other promotional offers. Except specific operations, vouchers are valid three months and gift cards one year. If the amount of the gift card is above the value of the customer's order, the difference will be credited on his gift card account. This remaining amount will be automatically offered on a next order on the "payment" page. If the amount of the gift card is below the value of the customer's order, the difference will have to be paid by credit card. ANORRA.COM will not disclose in any case the names and email addresses of the participants. By entering their email the participants automatically accept to receive the newsletter of ANORRA.COM. ANORRA.COM keeps the right to postpone or cancel a quizz and can not be held liable for any problem that can intervene during the operation.
For each quiz organised, there will be only one winner per household (same name, same physical address or IP address).
In case of return, the voucher won thanks to a quiz can not be re-used. Participation in the game implies full acceptance of this regulation. The rules may be amended at any time in the form of an endorsement by the organizer, respecting the enounced conditions. Any fraud or attempted of fraud committed with a purpose of improperly collecting a gain may result in prosecution.
XV. PRIVATE SALES
Products sold in the context of private sales of ANORRA.COM are accessible to those who meet at least two of the following conditions:
- Being a customer at ANORRA.COM by opening an account on the website with a valid email address and a password
- Having received an electronical invitation on the email address of your account
- Having received at least one email from ANORRA.COM
XVI. PREMIUM SERVICE
ANORRA.COM offers its customers to subscribe to the Premium Service.
Service Premium is a subscription service for a period of 12 months which costs 29.90 € when registering. If the customer wishes to continue to benefit from this subscription after 12 months, he can renew the order of the subscription on the website for an additional 12 months for the sum of 19.90 €.
XVII. GIFT CARDS AND VOUCHERS
Gift cards and vouchers are not refundable and cannot be subjected to a monetary counterpart. Products bought with gift cards or vouchers can be exchanged or be subjected to a credit in the case they would not suit.